Privacy Policy

1. Introduction and Scope

At yoi4d, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains our practices concerning the collection, use, disclosure, and protection of data we receive from Members who register on our platform and use our online gaming services, including sports betting, live casino games, slot machines, and lottery games such as togel (Indonesian numbers lottery).

This policy applies to all personal information collected through our website at https://yoi4d.cam, mobile applications, customer support channels, and any other point of contact between you and yoi4d. We process personal data in accordance with applicable data protection laws and industry best practices to ensure your information remains confidential and secure.

By using our Services, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any aspect of this policy, you should not create an Account or use our Services.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an Account at yoi4d, we collect personal information that you provide directly to us, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, Indonesian National Identity Card (KTP) number, and nationality. This information is required to verify your age and identity in compliance with legal requirements and to prevent fraud.
• Contact Information: Email address, mobile phone number, and residential address. We use this information to communicate with you regarding your Account, transactions, promotions, and important service updates.
• Financial Information: Bank account details including bank name, account number, and account holder name for processing deposits and withdrawals. We also collect information about your payment transactions including deposit amounts, withdrawal requests, and payment methods used (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, or other supported payment services).
• Verification Documents: Copies of identity documents such as your KTP, proof of address (utility bills or bank statements), and selfie photographs holding your identity document. These are collected during the Know Your Customer (KYC) verification process required before processing your first withdrawal.
• Account Credentials: Username and password that you create during registration. While we store your username, your password is encrypted and cannot be viewed by our staff.
• Communications: Any information you provide when contacting our customer support team via live chat, email, WhatsApp, or other communication channels, including the content of your messages and any attachments you send.

2.2 Information We Collect Automatically

When you access and use our platform, we automatically collect certain technical information about your device and usage patterns:

• Device Information: Device type (smartphone, tablet, computer), operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Information about how you interact with our Services, including pages visited, games played, bet history, deposit and withdrawal history, session duration, features used, and clickstream data showing your navigation path through our platform.
• Location Data: Approximate geographic location derived from your IP address to verify that you are accessing our Services from within Indonesia, as required by our licensing terms.
• Technical Data: IP address, connection type, internet service provider, referring website, time and date of access, and technical error logs when problems occur on our platform.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, maintain your login session, and analyze usage patterns. You can control cookie settings through your browser, though disabling certain cookies may affect functionality.

3. How We Use Your Information

We collect and process your personal information for the following legitimate purposes:

• Account Management: To create and maintain your Account, authenticate your identity during login, and provide you with access to our gaming Services.
• Transaction Processing: To process deposits, execute withdrawals, manage your Account balance, and maintain accurate financial records of your gaming activity.
• Identity Verification and Compliance: To verify your age and identity, comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, prevent underage gambling, detect and prevent fraud, and fulfill our legal obligations under Indonesian law and international gaming regulations.
• Customer Support: To respond to your inquiries, resolve technical issues, investigate complaints, and provide assistance through our 24/7 support channels.
• Service Improvement: To analyze usage patterns, identify popular games and features, optimize platform performance, fix bugs, and enhance user experience based on aggregated data and feedback.
• Security and Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized Account access, bonus abuse, collusion between players, and other activities that violate our Terms & Conditions or pose security risks.
• Marketing Communications: To send you promotional offers, bonus announcements, special event notifications, and other marketing communications that may be of interest to you. You can opt out of marketing emails at any time by using the unsubscribe link in our messages or by contacting customer support.
• Responsible Gaming: To monitor gaming behavior for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide assistance to Members who may be developing gambling-related issues.
• Legal Obligations: To comply with legal requirements, respond to lawful requests from authorities, enforce our Terms & Conditions, protect our rights and property, and defend against legal claims.

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you, including providing gaming Services, processing transactions, and maintaining your Account as outlined in our Terms & Conditions.
• Legal Compliance: Processing is required to comply with legal obligations, including age verification, identity verification, anti-money laundering checks, tax reporting, and responding to lawful requests from regulatory authorities.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as preventing fraud, improving our Services, maintaining security, and conducting marketing activities, provided these interests do not override your privacy rights.
• Consent: In certain cases, we may process your information based on your explicit consent, which you can withdraw at any time by contacting customer support.

5. Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

• Payment Processors: We share necessary financial information with banks and payment service providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other supported payment methods) to process your deposits and withdrawals securely.
• Gaming Providers: We share limited data with our game suppliers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and others) to enable you to play their games and to maintain game integrity and fairness.
• Verification Services: We may share identity documents with third-party verification services to conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by law.
• Legal and Regulatory Authorities: We may disclose information to law enforcement, regulatory bodies, courts, or government agencies when required by law, to comply with legal processes, to protect our rights or property, or to investigate suspected fraud or security threats.
• Service Providers: We engage third-party vendors to provide hosting, data storage, customer support software, email delivery, analytics, and other technical services. These providers have access only to the information necessary to perform their functions and are contractually obligated to protect your data and use it only for authorized purposes.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

We require all third parties with whom we share your information to maintain appropriate security measures and to comply with applicable data protection laws. We do not authorize them to use your personal information for their own marketing purposes.

6. Data Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and our servers is protected using Secure Socket Layer (SSL) technology with 256-bit encryption, the same security standard used by banks for online transactions.
• Secure Storage: Personal information and financial data are stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Access Controls: We limit access to personal information to authorized employees and contractors who require it to perform their duties. All personnel with access to Member data are bound by confidentiality obligations.
• Password Security: Passwords are encrypted using one-way hashing algorithms, meaning even our staff cannot view your password. We encourage Members to use strong, unique passwords and to never share their login credentials.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems.
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI DSS) where applicable and work only with reputable payment processors who maintain their own stringent security protocols.

While we implement robust security measures, no online platform can guarantee absolute security. You also play a critical role in protecting your Account by maintaining the confidentiality of your login credentials, using secure internet connections, and promptly notifying us of any suspected unauthorized access.

7. Data Retention

We retain your personal information for as long as your Account remains active and for a reasonable period thereafter as necessary to fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Active Account Data: Maintained for the duration of your active membership and for up to seven years after Account closure to comply with legal obligations, resolve disputes, enforce our agreements, and maintain financial records required by law.
• Transaction Records: Financial transaction history, including deposits, withdrawals, and betting activity, is retained for a minimum of seven years as required by anti-money laundering regulations and tax laws.
• Identity Verification Documents: KYC documents including copies of identity cards and proof of address are retained for seven years after Account closure in compliance with regulatory requirements.
• Communication Records: Customer support communications, including chat logs and email correspondence, are retained for up to three years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, we will retain minimal information (email address and opt-out status) to ensure we do not inadvertently contact you again.

After the applicable retention period expires, we securely delete or anonymize your personal information so that it can no longer be used to identify you. You may request earlier deletion of certain data by contacting our support team, though we may need to retain some information to comply with legal obligations.

8. Your Privacy Rights

As a Member of yoi4d, you have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you. Most Account information is accessible through your Account dashboard, or you may request a comprehensive data report by contacting our support team.
• Correction: You can update or correct inaccurate information through your Account settings. For changes to verified information (name, date of birth), you may need to submit supporting documentation.
• Deletion: You may request deletion of your Account and associated personal data, subject to our legal obligation to retain certain information as described in the Data Retention section above.
• Restriction: You may request that we limit how we use your information in certain circumstances, such as if you contest the accuracy of the data or object to processing.
• Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Objection: You have the right to object to processing of your information for direct marketing purposes. You can unsubscribe from promotional emails at any time using the link provided in our messages.
• Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our customer support team via email at [email protected] or through live chat. We will respond to your request within 30 days. Note that some requests may require identity verification to protect your security, and certain requests may be subject to legal restrictions that prevent us from fulfilling them.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and analyze how you use our Services.

Types of Cookies We Use:

• Essential Cookies: Required for basic platform functionality, including login authentication, Account access, and transaction processing. These cannot be disabled without affecting core Services.
• Performance Cookies: Collect information about how visitors use our site, such as which pages are most popular and how long users spend on each page. This helps us optimize performance and user experience.
• Functional Cookies: Remember your preferences (language, region, display settings) to provide a more personalized experience on return visits.
• Analytics Cookies: Help us understand user behavior patterns through aggregated data, which we use to improve our Services and develop new features.

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality. We do not use cookies to collect personally identifiable information without your consent, and we do not share cookie data with third parties for their marketing purposes.

10. Third-Party Links

Our platform may contain links to third-party websites, including payment processors, social media platforms, and game providers. This Privacy Policy applies only to yoi4d. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external sites you visit through links on our platform.

11. Children's Privacy

Our Services are strictly intended for individuals who are at least 21 years of age or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and terminate the associated Account.

Parents or guardians who believe that their child has provided personal information to yoi4d should contact us immediately so that we can take appropriate action.

12. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Indonesia where our servers, service providers, or business partners are located. These countries may have different data protection laws than Indonesia. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws, including through the use of standard contractual clauses or other approved transfer mechanisms.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website and updating the "Effective Date" at the top of this document. For significant changes that materially affect your rights, we may also notify you via email or through a prominent notice on our platform.

Your continued use of our Services after the updated Privacy Policy becomes effective constitutes your acceptance of the changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Information and Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us through the following channels:

• Email: [email protected] (for privacy-related inquiries)
• Live Chat: Available 24/7 through our website
• WhatsApp: Available through your Account dashboard

We take all privacy concerns seriously and will investigate any complaints thoroughly. We aim to respond to all inquiries within 72 hours and resolve substantive issues within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

15. Consent and Acknowledgment

By creating an Account at yoi4d and using our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this policy, you should not use our Services.